Get a feel for how your journey might look, or reach out to us if you’re unclear about anything at all.
Our specialists prescribe medical cannabis for a wide range of physical and mental health conditions including:
Medical cannabis is available in several forms, including:
Your doctor will recommend the option that best suits your needs.
When your prescription is issued, your chosen product is reserved for one week.
You can choose from a range of more than 200 medical cannabis products.
Medical cannabis has been legally available on prescription in the UK since 2018. Today, more than 200,000 people access medical cannabis treatment from clinics like Wellford.
You may be eligible if you:
Answer 5 quick questions to find out if you’re eligible. Check your eligibility.
You don’t need a referral from a GP or other doctor.
You simply need to agree to share your GP summary care record with us. We’ll source your medical records from your GP practice to make the process as straightforward as possible.
You can book your first consultation as soon as you’ve confirmed your eligibility and registered as a patient.
Registration takes less than two minutes. You can book your appointment at a time that suits you including evenings.
We’ll confirm your first appointment by email as soon as we’ve reviewed your GP summary care record, usually within a few days.
Your first 30-minute consultation costs £20 which includes a free follow up appointment. After your follow up appointment you will be able to choose your membership.
If you’re accepted for treatment:
Medication is usually available to order around 4 days after your first consultation.
Once ordered, it’s delivered to your home in discreet packaging by Royal Mail Special Delivery, before 1pm the next working day.
It depends on your format. If you’ve been prescribed flower, you’ll need a medical vaporiser. If you’ve been prescribed a vape cartridge, you’ll need a compatible battery. Oil and pastilles don’t require any extra equipment. Newgrove Pharmacy can help you choose the right equipment.
Yes. If the format or product you’ve been prescribed doesn’t suit you, it can be reviewed. You don’t need to wait for your follow-up: tell your clinician or the Patient Care Team.
Let us know as soon as you can so we can explain your options. Appointments can normally be changed up to five days beforehand; later cancellations and missed appointments are non-refundable. Initial appointments have separate terms. If a required review or task is incomplete, prescribing may need to wait.
Once your prescription is approved, its status changes to “Awaiting payment” in the Prescriptions section of the app.
Wellford looks after your consultations, reviews and patient-care questions. Newgrove Pharmacy prepares and dispenses your medication, and can help with payment, stock, delivery and equipment questions. You’ll use the Wellford Patient App to see appointments, tasks and prescription updates.
Open the Prescriptions section of the app to see its status. “Pending” means your request is being reviewed. “Awaiting payment” means a payment is needed. You can also follow progress in the tracking view. If a status is unclear or hasn’t changed as you expected, our team is happy to help.
For appointments, app access or help understanding the process, contact Wellford Patient Care. For payment, stock, dispensing or delivery, contact Newgrove Pharmacy. Questions about symptoms, side effects or changing your treatment need clinical advice, and Patient Care will put you in touch with the right person.
Wellford Patient Care: [email protected] · 0203 376 6661 · Monday to Friday, 9am to 5pm.
We’ll contact you by email and message, and you’ll see tasks in your Wellford Patient App when an appointment, payment or other action needs your attention. Make sure your app notifications are switched on so you don’t miss anything.
Update your address, phone number or email in the app. If you change address while an order is pending, let us know as soon as possible so your delivery goes to the right place.
Jot down a few notes before your appointment. You don’t need a perfect diary. Think about:
Bring a list of any other medicines you take.
Keep your medication in its original labelled packaging and follow the storage instructions on the label. Keep it away from children and pets. Don’t share it with anyone, and don’t change your dose without speaking to your clinician.
Contact us if your treatment isn’t helping as expected, side effects are troubling you, or you’re unsure how to use your medicine. You don’t need to wait for your follow-up. Your clinician or pharmacist can advise, so please don’t change your dose without guidance. For urgent medical advice, call NHS 111. In an emergency, call 999.
Place all repeat requests through the Wellford Patient App. Check your next steps four to five days before your prescription is due, and complete any outstanding tasks. If a review is due, book it early so your prescription isn’t delayed.
A membership is a monthly plan for your ongoing clinical care, covering appointments, prescription fees and a monthly delivery. Rewards is a free scheme that gives you shop vouchers as you continue your treatment. You can have both.
Bring your questions and a few notes to each review. Describe what has changed in your symptoms and everyday activities, including any side effects. Being open about practical difficulties or costs helps the team understand your needs.
Following your prescribed instructions helps your clinician assess both benefits and side effects. Consistency also makes it easier to see whether treatment is helping with the things that matter to you, such as sleep or everyday activities. If the plan is difficult to follow, tell us, and your clinician can review it with you.
Let your clinician know if your symptoms stop improving or become harder to manage. Note when the change began, how you’ve been using your medicine and any other changes in your health or routine. Avoid increasing your dose or changing products yourself.
Yes. Your priorities may change with work, family life or your health. Your reviews are a chance to revisit your goals and check your treatment plan still fits your needs.
If you can’t find the answer you’re looking for,
please get in touch with our team.
